Refund policy

At Choice Mart, we aim to provide a smooth and trustworthy shopping experience. To ensure fair resolution of return, replacement, and refund requests, please carefully read the policy below.

📦 Order & Dispatch Confirmation

  • Order details including Order ID are shared with the customer after confirmation.
  • Product images and package pictures are recorded before dispatch.
  • Tracking ID is provided once the order is shipped.

🔁 Return / Replacement Eligibility

A return or replacement request will be accepted only if:

  • The product received is damaged, defective, or incorrect
  • The issue is reported within 48–72 hours of delivery
  • The product is unused and in original condition
  • A proper unboxing video is shared as proof

❌ Claims without an unboxing video will not be accepted.

🎥 Mandatory Unboxing Video Policy

To process any damage, missing item, or wrong product claim, an unboxing video is compulsory.

📌 Unboxing Video Guidelines

Customers and resellers are humbly requested to follow these steps:

  1. 📸 Parcel Image: Take a clear photo of the parcel from the top, showing the shipping label clearly (to verify shipment).
  2. 🔄 360° View: Start the video with a complete 360-degree view of the sealed parcel (to verify tampering).
  3. 📦 Complete Unpacking: Record edge-to-edge unpacking clearly showing all contents and components (to verify missing items).
  4. ⚠️ Show Issues Clearly: Any physical damage, defect, or usage marks must be shown clearly in the same video.
  5. 🎞️ Single Unedited Clip: The video must be one continuous, unedited clip.

👉 For damage or replacement claims, only the unboxing video will be considered as valid evidence.

🔗 Sample Unboxing Video: CLICK HERE TO SEE SAMPLE UNBOXING VIDEO

🔄 Replacement & Refund Process

  • If the claim is approved, replacement will be arranged immediately, subject to stock availability.
  • If replacement is not possible, a refund will be processed.
  • Refunds are initiated within 5–7 business days after verification.

🚫 Open Box Delivery

  • Open box delivery is not available for third-party sellers.
  • However, we guarantee that customers will receive the exact item ordered.

🚚 Non-Delivery (NDR – Non Delivery Report) Handling

Common Reasons for NDR:

  • Incorrect or incomplete address
  • Customer unavailable at delivery time
  • Customer refused order due to trust concerns

Our Process:

  1. Identify Undelivered Orders.
  • Review system logs for failed or undelivered orders.
  • Categorize reasons (address issue, unavailable, refusal).

       2. Customer Communication

  • Notify customer via call, SMS, or email.
  • Request updated address or preferred delivery time.

       3. Reattempt Delivery

  • Schedule re-delivery based on customer confirmation.
  • Prioritize reattempts in the next delivery cycle

⚠️ Important Notes

  • Claims raised without proper proof will be rejected
  • Choice Mart reserves the right to make the final decision on all claims

Thank you for your cooperation and support 🤝
Team Choice Mart
Smart Choices. Trusted Shopping.